Data Controller
The controller responsible for processing personal data is:
SCI du Keroussin
Email: contact@lodge-sainte-anne.fr
Data Collected
When using the website, the following data may be collected:
- First and last name
- Email address
- Phone number
- Booking-related information
- Browsing data (cookies)
Purpose of Data Processing
Data is collected in order to:
- Manage booking and stay requests
- Respond to contact enquiries
- Ensure customer follow-up
- Improve user experience and website quality
Legal Basis
Data processing is based on:
- Performance of a contract (booking)
- Consent (forms, cookies)
- Compliance with legal obligations (accounting, invoicing)
Recipients of the Data
Data may be shared with third-party service providers, particularly the booking platform used (Holidu), strictly for the management of stays and reservations.
Data Retention Period
- Customer data: 10 years (legal obligations)
- Prospect data: 3 years
- Cookie-related data: maximum 13 months
User Rights
In accordance with applicable regulations (GDPR), you have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to object
- Right to data portability
You may exercise your rights by writing to:
contact@lodge-sainte-anne.fr
Security
Lodge Sainte Anne implements all appropriate technical and organisational measures to ensure the security and confidentiality of personal data.
Complaints
You may submit a complaint to the French Data Protection Authority (CNIL) at: www.cnil.fr , if you believe that your rights have not been respected.